Some of your photos, including the photo XXX, were not copied to the iPhone XXX because they cannot be displayed on your iPhone


There is something seriously wrong with the way that these pictures are being sent to the iPhone. Could it possibly be the way that they are prepared for the iPhone by iTunes? Is anyone else having this issue?

UPDATE – Potential Solution

I haven’t yet tried this, but I just read a post that states the iPhone and iTunes do not always “get along” with the Windows NTFS file system. For some odd reason, this hasn’t been an issue when I sync my songs. Anyways, it was suggested that in order to get your photos to sync, you first transfer them to a 2nd hard drive that is formatted with a FAT32 file system. If you don’t have a 2nd hard drive, you can try using a USB thumbdrive, or something similar – anything that has a FAT32 file system should work. Next, point your iTunes to sync from the new pictures folder on your FAT32 drive and everything should work smoothly.

Step by step example (We’ll use C:\Documents\Pictures as our default photo directory, swap this out with your actual photo directory. We’ll use F:\ as our FAT32 formatted drive.):

  1. Copy all pictures from your current NTFS formatted drive C:\Documents\Pictures to F:\Pictures
  2. Open iTunes and select the new folder that you want to use to sync photos to your iPhone – F:\Pictures
  3. Sync your iPhone and everything should work smoothly.

I haven’t yet tried this solution, so please let me know if this works for you!

17 thoughts on “Some of your photos, including the photo XXX, were not copied to the iPhone XXX because they cannot be displayed on your iPhone”

  1. Pingback: Everything iPhone
  2. Pingback: Everything iPhone
  3. Excellent answer, I copied the files to an XD card and it went to the iphone as smoothe as you could ask. Thank you very kindly for the answer.

  4. I did the follow, and it did work. I dragged the mentioned photo out of iPhoto and onto my desktop. Using Preview, I resaved the photo as a .jpg (even though it already was a .jpg). Then I dragged the new photo into iPhoto and deleted the original. It syncs without a problem. I should mention that deleting the photo cache, as apple recommends, did not work.

  5. I had the same problem with my iPhone 4. This worked for me: Un-check the “Sync Photos” box. Exit iTunes. Delete the “iPod Photo Cache” folder where the pictures are. Right-click and run iTunes as Administrator. Check the “Sync Photos” box and sync to your device.

  6. For me, Josh’s procedure was basically correct, though more involved than it needed to be. I needed to just drag the offending photo from iPhoto to the desktop, delete it in iPhoto, and then drag it back in from the desktop. No need to resave.

Leave a Reply

Your email address will not be published. Required fields are marked *