Firefox Crashing – Mozilla Crash Reporter – Firefox had a problem and crashed.


I don’t know what is going on, but ever since I installed Firefox 3, it has been crashing occasionally. From time to time, when I shut it down, I get the Mozilla Crash Reporter window popping up. Has anyone else encountered this problem? Any suggestions? Here’s a screenshot of the Mozilla Crash Reporter that appears when Firefox Crashes

Firefox Crashing - Mozilla Crash Reporter

And here’s the text that I see within the Mozilla Firefox Crash Reporter window:

We’re Sorry
Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

[OPTION] Tell Mozilla about this crash so they can fix it.

[OPTION] Include the address of the page I was on

[OPTION] Email me when more information is available

Your crash report will be submitted before you quit or restart Firefox.

225 thoughts on “Firefox Crashing – Mozilla Crash Reporter – Firefox had a problem and crashed.”

  1. It’s a Microsoft CONSPIRACY! It happens when you open a webpage that Microsoft doesn’t like… Try opening a Torrent Site & Search for any Microsoft Cracks etc. I guarantee you Firefox will crash within seconds….VOILA! There’s your answer. Somehow it only happens in Firefox & not in OPERA (so far so lucky).
    This webpage makes Firefox crash on my PC.

  2. my firefox crashes everytime I open it. I try to reinstall it again but the result is the same. Then suddenly my IE and Google Chrome didn’t load any web pages after I uninstall my firefox. What shall I do? I can’t visit any websites:|

  3. I’ll just uninstall it with YourUninstaller 2009 and then reinstall it.
    It works. Believe me. I tried it already.

  4. Mymozilla firefox was working just fine….went to up date and now keep getting the above report …..Sorry now that I update it.

  5. I noticed that an Add-on {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0 is causing the crash. The weird thing is I don’t even have any add-on installed! I went to C:\Program Files\Mozilla Firefox\extensions and found a folder {972ce4c6-7e08-4474-a285-3208198ce6fd} with a install.rdf file inside. I removed the folder and so far it’s not crashing for me “yet”.

  6. Are there any add-on/application installed on the browser? If yes then they could be the reason why you are facing the problem. Sometimes the files of the add-on/application are corrupt. If such application/add-on is installed on the browser, it will corrupt the files of the browser. If such a situation occurs then the browser will not function properly. Open the browser in safe mode and then see if the browser is working properly. To open the browser in safe mode, type “firefox.exe/safemode” in the run tab. In safe mode all the applications and add-on are disabled. Hence if the browser works properly in safe mode, then find and remove the application/add-on which is creating problems.
    Virus can also be the possibility behind such problem. Virus get downloaded on the computer while visiting certain website or while downloading some data on the computer. If a virus gets downloaded on the computer, it tries to get linked with the files of the application which are frequently used. Once this happens then the application will not work properly. Hence scan the system with an updated antivirus and check all the files which are infected. Repair or quarantine the files which are infected. If the number of files of the browser which are infected are more then you will have to reinstall the browser again.

  7. i got same problem with mozilla about mozilla crash reporter, i just download new version and instal my new version and then windows automatically will change old version with new version ,after i finished install i try to open my mozilla and my mozilla work normal again no crash reporter appear on my laptop screen, try this ,it’s work!!!!!!!!!!!!!

  8. Hi, ff is just the best for surfing, unfortunately it is not dependable as it crashes without reason. mozilla, help us fix this incompatibility problem. Mine crashed when not in use, i have uninstalled, re-installed yet it is not working. How do i get out of this problem. Am a novice please.

  9. Hope someone will pass by here and will let us know how to resolve this problem. The number of user having this issue is increasing day by day…
    Ad last resort… we always can use chrome or iE :-)

  10. Every time I use Firefox it constantly crashes; sometime every five to ten minutes. I used to like Firefox better than Internet Explorer, but I may be reconsidering going back to IE. The main reason why I still use Firefox is because with other Servers such IE, Chrome, and Opera the plug-ins are always crashing. But the plug-ins don’t crash on Firefox, go figure. I don’t understand why it keeps crashing. Is it my computer, ISP? I have no idea.

    Just wondering if Mozilla may have different IT personnel.

  11. Firefox 4 crashes even more frequently. It is really unbelievable. A few times a day, the silly screen and the apology.

  12. Go to your profile/program folder and find nsSessionStore.js. Rename it. I had this issue for moinths but found a link to sugget to do it. It has gone now

  13. Hello, i had the same problem with Mozilla Firefox 7, but i rezolve the problem. In had enter in the C:\Programs Files\Mozilla Firefox\ and i delete the folder pluggins and extensions, after that i uninstall mozilla firefox. Then i download Mozilla Firefox 6.0 and installed it. It works this way. Hope works on you!!!
    Bye

  14. pakistani faheem says:

    Saturday, 15th January 2011 at 11:45 am

    I noticed that an Add-on {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0 is causing the crash. The weird thing is I don’t even have any add-on installed! I went to C:\Program Files\Mozilla Firefox\extensions and found a folder {972ce4c6-7e08-4474-a285-3208198ce6fd} with a install.rdf file inside. I removed the folder and so far it’s not crashing for me “yet”.
    This is the best answer; I have tried it and has worked. Thanks

  15. It’s a Microsoft CONSPIRACY! It happens when you open a webpage that Microsoft doesn’t like… Try opening a Torrent Site & Search for any Microsoft Cracks etc. I guarantee you Firefox will crash within seconds….VOILA! There’s your answer. Somehow it only happens in Firefox & not in OPERA (so far so lucky).
    This webpage makes Firefox crash on my PC.

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