If you paid for your flight by cash, check or money order you are unfortunately pretty much out of luck. I say pretty much out of luck, because you can write a letter and submit a claim to bankruptcy court and request the price of your ticket back. This will not only take a very long time to complete, but it will also not even guarantee you the full price of your ticket.
If you purchased your ticket by credit card, you’re sitting in a much better position. You can contact your credit card company and request a refund or contest the charge by doing the following:
- Call your credit card company and find out what information they need from you in order to contest the charge
- Indicate the price of your ticket and the date of purchase
- State that ATA is in bankruptcy and that you will not receive the services that you paid for
- Most importantly, state that you are requesting a credit according to the Fair Credit Billing Act
The only catch in this case is that you must submit a request within 60 days of the date of billing, so if you purchased your ticket for a Hawaiian vacation 6 months ago, you too, may be out of luck.
Here’s another way to get a refund or to get your money back on an ATA cancellation.
Best of luck to all of you who happened to have flights booked with ATA.
In a statement released earlier today:
Northwest Airlines (NYSE: NWA) announced today it is offering ATA customers and employees a stand-by or confirmed option for travel to or from Hawaii and to or from Cancun following ATA reporting it has ceased operations and filed for bankruptcy. The offers are valid between today and May 3, 2008.
The stand-by option allows ATA’s passengers and employees to fly stand-by on Northwest flights for a $100 fee per segment. ATA passengers go to a Northwest Airlines ticket counter where they will be placed on Northwest’s standby list. The $100 fee will be collected if they are boarded on a Northwest flight.
The confirmed option is available only by calling Northwest Reservations (1-800-225-2525). It will allow ATA passengers and employees booked for an ATA flight that will not operate to be confirmed on a Northwest flight for a fee of $200 per flight segment, each way. These special fares are applicable to Northwest non-stop flights operating to or from Hawaii and to or from Cancun only subject to availability.
In addition, customers holding tickets for travel including connections between Northwest and ATA flights can be accommodated on Northwest flights to or from Hawaii and to or from Cancun in the same class of service without additional charge.
Northwest Airlines is one of the world’s largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,400 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world’s most extensive global networks. Northwest and its travel partners serve more than 1,000 cities in excess of 160 countries on six continents.
Unfortunately customers will be unable to get a direct refund for their tickets purchased for ATA flights, however, customers have been urged to contact their credit card companies to request refunds on ATA flights.