PayPal UPS Shipping Problems – The contact information you submitted does not match the information on file for your UPS account. Either update your UPS account information by visiting www.ups.com or update the information below


I’ve used eBay and PayPal and UPS to sell and ship products for a long time and until recently, it worked perfectly for me with no problems at all. However, I recently changed my work address, which also happened to be the address that I had my UPS account setup as. Upon changing the information inside my PayPal account and inside my UPS account, the two will no longer link up. I constantly get the following error message:

“The contact information you submitted does not match the information on file for your UPS account. Either update your UPS account information by visiting www.ups.com or update the information below.”

The confusing thing is that I’ve verified and re-verified that all information matches. The only solution that I’ve found is to create a new UPS account, but in doing this, it takes 5-7 business days to be approved for the lower PayPal UPS shipping rates.

Has anyone else encountered this problem? Let us know what you’ve done to get around if… or if it is even possible to get around it.